wigogame Privacy Policy

This page describes what we collect when you use wigogame and how we keep that data protected. We collect personal information to verify your identity, process your deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts, and deliver our sportsbook, live-dealer casino, and slot services.

Our privacy practices comply with Indonesian data-protection principles and international standards for financial platforms. We do not sell your data to third parties. We do not share your banking details with external marketers. We use your information only to operate your account, fulfill your requests, and maintain the security of our service on wigogame.

If you have questions about our privacy practices or how we handle your data, contact us via in-app chat or email as outlined in the Contact section below.

What Data We Collect on wigogame

We collect your email address and phone number during account signup. We use these to verify your identity and send account notifications (login attempts, deposit confirmations, withdrawal status). We collect your legal name, date of birth, and national ID number for Know Your Customer (KYC) verification. Indonesian financial regulations require this verification to prevent fraud and money laundering. We store this information encrypted on our servers.

When you deposit funds, we collect your payment method information — your DANA, e-wallet, mobile banking, local payment, or online payment account identifier, or your bank account number if you use e-wallet, mobile banking, local payment, or online payment virtual accounts. We do not store your banking passwords or PINs. Each payment provider authenticates your transfer directly. We record only the transaction amount, date, and status for your account history and reconciliation.

We collect your gameplay data — which games you play, your wagers, your wins and losses, how long you stay on the platform. This data helps us understand usage patterns, detect unusual account activity, and improve our service. We log your IP address and device type (Android app, iOS browser, desktop browser) to maintain security and prevent unauthorized account access.

KYC data: Your legal name, ID number, and date of birth are required for account verification and first withdrawal. We retain this data for as long as your account exists and for a retention period thereafter as required by Indonesian law.
Payment data: We record payment method identifiers and transaction histories but never store passwords, PINs, or card numbers. Payment providers handle authentication.
Gameplay logs: We retain gameplay data to detect cheating, investigate disputes, and improve game offerings. This includes wagers, results, and session timestamps.

How We Use Your Data

We use your email and phone to deliver account notifications. We send login alerts, deposit confirmations, withdrawal receipts, and platform updates. We use your KYC information to verify your identity and comply with Indonesian financial regulations. We use your payment details to process deposits and withdrawals through our payment partners (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking). Each payment provider may retain transaction records on their own systems according to their own privacy policies.

We use your gameplay data to detect fraud and prevent account takeover. If we notice unusual login patterns, rapid withdrawals, or bets inconsistent with your account history, we may flag the activity for review and temporarily hold withdrawals pending verification. We use this data to investigate player disputes — if you report a game malfunction or transaction error, we review your gameplay logs to diagnose the issue.

We may use aggregated, anonymized data to improve our platform. For example, we analyze which games are most popular in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta to optimize our slot and sportsbook offerings. This analysis does not identify you personally — we strip your name and ID before analyzing the data.

Third-party processors: We share payment data with local payment, online payment, e-wallet, mobile banking, local payment, online payment operators, and e-wallet, mobile banking, local payment, online payment banks only to process your transactions. These providers maintain their own privacy policies and data-handling practices.

Your Rights, Data Security, and Cookies

You have the right to access your personal data. Log into your wigogame account at any time to view your profile, transaction history, and account settings. You have the right to update your email, phone, or other profile details. You have the right to request deletion of your account and associated data, subject to our legal obligations to retain certain information for financial and fraud-prevention purposes.

We secure your data using SSL (Secure Sockets Layer) encryption during transmission. Your passwords are hashed using industry-standard encryption and never stored in plain text. Our servers are protected by firewalls and intrusion-detection systems. We conduct regular security audits to identify and patch vulnerabilities. However, no system is absolutely secure — we cannot guarantee protection against all possible cyber attacks or breaches.

We use cookies and similar tracking technologies on wigogame to maintain your login session, remember your preferences, and analyze platform performance. Essential cookies are required for the service to function. Analytics cookies help us understand how users interact with our platform. We do not use cookies to track your activity outside wigogame. Most browsers allow you to block or delete cookies; however, disabling essential cookies may impair your ability to use wigogame.

Data Retention and International Transfers

We retain your account data for as long as your account is active. We may retain certain data (transaction records, KYC verification documents) for a period after account closure to comply with Indonesian financial regulations and anti-money-laundering requirements. We typically retain this data for a minimum of seven years from the date of the transaction or account closure.

Our servers may be located outside Indonesia. When you use wigogame, your data may be transmitted to or stored on servers in other countries. These transfers occur under encryption. We ensure that international data processors comply with privacy standards comparable to Indonesian law. By using wigogame, you consent to international data transfers necessary to operate our service.

Contact and Policy Changes

If you have privacy questions or concerns, contact us via our FAQ page, in-app chat, or email through your account dashboard. We respond to privacy requests within a reasonable timeframe, typically within two business days.

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or in-app message. Your continued use of wigogame after such notice constitutes acceptance of the revised policy. We encourage you to review this page periodically to stay informed of how we protect your data.

Our services are available only where local law permits. Your jurisdiction may impose additional data-protection requirements. You are responsible for verifying that your use of wigogame complies with your local laws.